Key Responsibilities

Lead Generation

• Identify potential B2C customers through digital channels.
• Generate new business leads using online platforms and customer databases.
• Conduct cold calling and warm calling to prospective customers.
• Follow up on website inquiries and marketing-generated leads.
• Build and maintain a healthy sales pipeline.
• Re-engage inactive and existing customers to generate repeat business.

Sales Conversion

• Understand customer requirements and buying preferences.
• Recommend suitable products and solutions.
• Convert inquiries into confirmed orders.
• Achieve monthly sales targets.
• Upsell and cross-sell products where appropriate.
• Follow up consistently until order confirmation.

Customer Communication

• Handle customer inquiries via phone, email, WhatsApp, website chat, and other approved communication channels.
• Maintain professional and timely communication throughout the sales process.
• Respond promptly to customer queries before order confirmation.
• Provide accurate product, pricing, stock availability, and delivery information.

Digital Sales & Promotions

• Promotion through WhatsApp, email, SMS, and other approved digital communication channels.
• Execute promotional campaigns to increase website traffic and conversions.
• Use customer databases to run targeted follow-up and promotional activities.
• Encourage repeat purchases through regular customer engagement.
• Support seasonal offers, product launches, and promotional campaigns on Deorkart.

Sales Activity Management

• Update lead status in the CRM.
• Maintain accurate records of customer interactions.
• Record sales activities and outcomes.
• Submit daily call reports and sales activity reports.

Sales Pipeline Management

• Track inquiries from first contact to order confirmation.
• Prioritize high-potential opportunities.
• Follow up regularly on abandoned carts, pending quotations, and customer inquiries.
• Escalate customer issues internally whenever required to ensure timely resolution.

Website Sales Management

• Monitor and respond promptly to inquiries received through the Deorkart website.
• Ensure maximum conversion of website inquiries into confirmed orders.
• Coordinate with internal teams for smooth order processing after sales confirmation.
• Identify opportunities to improve website sales performance based on customer feedback and inquiry trends.

Visibility & Information Access

• View available stock quantities for customer discussions.
• View order and consignment status updates.
• Access customer and sales reports required for sales activities.
• Use CRM and dashboards for informed customer communication.

 Required Qualifications

• Bachelor's Degree in Commerce, Business Administration, Marketing, or a related field.
• 1–3 years of experience in Inside Sales, Sales Coordination, Customer Support, or Telecalling (Freshers with excellent communication skills may also apply).

Required Skills

• Excellent verbal and written communication skills.
• Strong telecalling and customer handling skills.
• Knowledge of CRM software and Microsoft Office (Excel, Word, Outlook).
• Experience handling website and e-commerce orders is preferred.
• Good organizational and multitasking abilities.
• Strong follow-up and coordination skills.
• Ability to work independently and as part of a team.
• Customer-focused with problem-solving abilities.

Preferred Experience

• Experience in inside sales or customer support.
• Experience managing online sales portals and website inquiries.
• Knowledge of order processing and sales documentation.
• Experience working with CRM systems and sales reporting.
• Familiarity with medical devices, healthcare products, or manufacturing industries is an added advantage.

What We Offer

• Professional growth opportunities.
• Supportive and collaborative work environment.
• Hands-on experience with CRM, inside sales, and e-commerce operations.
• Training and career development opportunities.

Join with us and become part of a team dedicated to delivering quality products while providing exceptional customer service.

Interested candidates may send their updated CV to hr@pentaorthodontics.com or 9037631163